At Foodimy, we strive to ensure your complete satisfaction with every order. This Refund Policy outlines when and how refunds are processed.
1. When Are Refunds Available?
You may be eligible for a refund in the following cases:
- Order Cancellation: If you cancel your order within 5 minutes of placement, a full refund will be issued.
- Incorrect Order: If you receive the wrong items, we will process a refund or re-deliver.
- Missing Items: If items are missing from your order, we will refund the missing item's value.
- Quality Issues: If the food quality is unsatisfactory, we may offer a partial or full refund.
- Late Delivery: If your order is significantly delayed (over 60 minutes), you may be eligible for a discount or refund.
2. Refund Process
- Contact our customer support team within 24 hours of receiving your order.
- Provide your order number and a detailed description of the issue.
- Our team will investigate and resolve the issue within 2-3 business days.
- Approved refunds will be processed to your original payment method.
3. Non-Refundable Items
The following items are generally non-refundable:
- Items that were consumed or partially consumed
- Custom or special orders
- Items ordered from restaurants with "No Refund" policies
- Items delivered more than 48 hours ago
4. Refund Timeline
- Credit/Debit Cards: 5-10 business days
- Cash on Delivery: Refund will be processed as store credit
- Mobile Wallets: 2-5 business days
5. Disputes and Complaints
If you have any concerns about your order or refund, please contact our support team. We will work with you to resolve the issue promptly.
6. Contact Us
To request a refund, contact us through:
